Call Recording From Just £3995+VAT

Support UK provides call recording for business telephone systems on ISDN, IP or plain ordinary telephone lines. With pricing from just £3995 for ISDN recording, we have cost effective FSA compliant recording solutions for your organisation.

Where organisations do feel it necessary to record or monitor calls – for whatever reason – the rules under which they do so have been set by the Privacy of Messages condition of two major telecoms class licenses: The Self-Provision (SPL) and Telecommunication Services (TSL) licenses.

The most fundamental requirement of this condition has been that every reasonable effort is made to inform all parties to a telephone conversation that it may or will be recorded. Ofcom has explained the SPL and TSL condition in an explanatory guide which you may download at the bottom of this page.

FSA’s New Call Recording Regulations for UK Companies

Regulations for UK Companies UK financial institutions will soon have to record and store telephone conversations and electronic communications relating to client orders under new regulations to be introduced by the Financial Services Authority (FSA).

From March 2009 FSA regulated firms will have to record all telephone conversations and they will be required to retain the files for six months. The FSA regulations are being introduced in line with an EU review, including the addition of a call recording requirement, under the Markets in Financial Instruments Directive (MiFID).

The introduction of the recording programme is part of the FSA’s efforts to combat market abuse, particularly insider dealing and market call recording gives you a permanent record of telephone conversations providing an invaluable tool for business. A few industry insiders believe the new FSA regulations are a really positive thing. Not only will the new rules help companies avoid allegations of insider dealing, it will help their TCF (Treating Customers Fairly) policies and protect them in the event of a transaction dispute. For some time now the FSA has asked its members to be proactive about keeping records of communications, in order to protect both the members themselves and their clients. Unfortunately, as the bulk of organisations take the stance that ‘if it’s not a requirement, we’re not interested the FSA now clearly deems legislation to be the only way forward.

Download the FSA Document here or Contact us for more information.