Support & Services

Communications

IT Outsourcing

IT Auditing

Application Development

Communication systems

Avaya

SpliceCom

Mitel Hosted Telephony

Microsoft Telephony

Management & Reporting

Online Help & Guidance

Knowledge Base

Contact Us

Avaya INDeX? Strike the Button

Support UK have in house developers to tightly integrate your business process with your telephony. Whatever your requirement we are able to tailor a solution for you. Whether your systems are Windows or *nix based talk to us about your requirements, we will be more than pleased to offer advice.

It's very important to keep information about the number of calls handled by each agent in a contact centre, but how many of those calls ended in a successful sale or customer rentention. By tightly integrating your business process with telephony you may be able to measure both elements in a central repository. When calls arrive in your business, where should they be directed? Ideally this might be the accounts department if the customer is on credit hold, or for a contact centre perhaps to the last person they spoke with to save any familiarisation again? Utilising our development skill we are able to provide these solutions.

We have several packaged products. everymessage is our SMS service for contact centres. naviGate is our call routing engine for personal or group calls. We also have a range of products in our everycall portfolio which allow tight integration within browser based CRM systems or Microsoft Sharepoint enabling full access to telephony control.

We have tight integrations with Microsoft Active Directory for public folder contacts or configuration for telephony users.